Arun Medical Group closure

Learning lessons from the closure of Arun Medical Group

In October 2016 Arun Medical Group, a GP practice in Littlehampton closed, and the 7,070 patients registered there were registered with other GP practices in the area. This was the first closure for the CCG under its co-commissioning responsibilities, and so we were keen to understand what went well for patients and how the process could have been improved.

From February to March 2017, the CCG engaged with patients that had been registered at Arun Medical Group to hear from them and understand how the process could have been better for them. A survey was carried out over six weeks, and the CCG heard from 31 patients. Their feedback was also combined with feedback that Healthwatch West Sussex had received as part of their listening tour in Littlehampton.

A formal lessons learnt report has been produced and reported to the CCG’s Primary Care Co-commissioning Committee and the Public Engagement Committee. It has been circulated within the CCG and will be considered for any future work in relation to changes to GP practices or potential practice closures.


Dr Jill Adams, Dr Oliver Middleton and Sister Rachel Priest informed Coastal West Sussex Clinical Commissioning Group (CCG) that they were resigning from their contract to provide GP services for the NHS at Arun Medical Group.

This meant that the clinicians’ contract to provide services to patients at Arun Medical Group ended on 31 October 2016.

The CCG priority is to guarantee that patients have continued access to a full range of GP services and patients were invited to ask questions and give their views by 12 August 2016.

At the Primary Care Commissioning Committee on 16 August 2016 the decision was made to disperse Arun Medical Group’s 7,070 patient list into the other GP practices in Arun.

This means that patients will need to re-register with another GP practice.

Finding a new practice

A final letter dated 17 August was sent to all patients confirming the decision and advising them to register with a new practice.

A guide for Arun Medical Group patients wanting to find a new practice and register with them is available.

Further help and advice

You can contact the CCG for further support using the following contact details:

  • Email:
  • Telephone: 01903 708400 and ask for the Primary Care Team
  • Write to us at: Primary Care Team, Coastal West Sussex CCG, 1 The Causeway, Goring-by-Sea, Worthing, West Sussex BN12 6BT

You can contact Healthwatch West Sussex for further support using the following contact details: