Getting to an appointment

If you are unable to get to an appointment by yourself or using public transport, there are options available.

Non-Emergency Patient Transport Service

If you are unable for clinical reasons to use private or public transport to get to and from hospital, you might be eligible to use the Non-Emergency Patient Transport Service.

This non-emergency service is commissioned by the NHS for eligible patients with a medical need that prevents them using conventional transport to take them to and from hospitals.

Find out more about the Non-Emergency Patient Transport Service, including eligibility criteria and how to book.

If you are not eligible, you may be able to get other help with transport costs.

Community transport

A range of providers can help you access health services if you cannot use public transport for health reasons, or where there is no form of transport available to you.

They often operate a Dial-a-Ride service and help you from your door to the vehicle and into the hospital or clinic at the other end. Charges vary from operator to operator.

Community transport providers

There are two lists of community transport providers. Each gives you locations where they will pick you up from, restrictions on where they can take you, and contact details:

  • Information 4 Life (ICIS) has each provider listed online. You can also call ICIS for free from a BT landline on 0800 859929 for help or see ICIS Community Transport List
  • West Sussex County Council has an annual directory of providers containing information about the locations they serve and their contact details: see WSCC Community Transport Directory.


The Traveline website will inform you of your connections and travelling time. A daily timetable for your journey can also be created and emailed to you free of charge. You can also search for specific bus and train timetables.