Pulborough Primary Care Centre rated Outstanding by the Care Quality Commission

Friday 17th March, 2017

The Care Quality Commission (CQC) has found the quality of care provided by Pulborough Primary Care Centre in Pulborough, West Sussex, to be Outstanding following an inspection in January 2017.

Inspectors rated the care at Pulborough Primary Care Centre Outstanding for being responsive to people’s needs and well-led, and Good for being safe, effective and caring.

A full copy of the inspection report is available online.

Professor Steve Field, Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional service at Pulborough Primary Care Centre. People are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff at this practice have demonstrated a real commitment to their patients.

“All of this hard work and dedication pays off in making a real difference to their patients, which is why we have found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:

“It is clear Pulborough Primary Care Centre is providing an excellent service which is a real asset to the people living in this part of Sussex.

“The practice was actively involved in community care, undertaking innovative work to help the everyone within the area get better access to healthcare services.

“Staff demonstrated a comprehensive approach in managing the differing needs of their patients, proactively gathering feedback, and reflected these needs when planning and delivering services.

“This is a great example of what outstanding care looks like.”

The report highlights a number of areas of outstanding practice, including:

  • The practice had taken the lead on working with other organisations and its patient participation group to ensure services were more accessible to its predominantly elderly, rurally based population and also to those who were vulnerable or suffering deprivation. 
  • The practice had been proactive in ensuring that the mental health needs of its patients were met. It had identified that over a third of its work was mental health related and that these patients had to travel outside the area to receive the specialist help they required.
  • The practice had identified about 4% of the practice list as carers. Written information was available to direct carers to the various avenues of support available to them. There was a dedicated page on the practice’s website providing information and advice for carers.

How to contact the communications team

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  • Calling – 01903 707447
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