Non-urgent Patient Transport Services

Sussex Clinical Commissioning Groups (CCGs) have procured a Managed Service Provider for their Non-Emergency Patient Transport Services (NEPTS) across Sussex.

This contract has been awarded to Coperforma Limited, Thruxton Down House, Thruxton Down, Andover, Hampshire  SP11 8PR

  • Non-Emergency Patient Transport Service (NEPTS) NHS/SoEPS/13.185
  • Contract award date: 24th November 2015
  • Anticipated contract start date: 1st April 2016
  • Contract term: 4 years plus option to extend for 12 further months
  • Subcontracts: Yes
  • Primary period value: £50,055,590

Background to the procurement

Around 280,000 PTS journeys are booked each year, with patients being moved to and from NHS-funded treatment at a range of sites across Sussex including acute hospitals, and local venues providing community-based care. The service is responsible for safely and effectively transporting eligible patients between their nominated place of residence, to, from and between NHS-funded healthcare facilities in a timely manner, so that they can receive the health care for which they are booked. This responsibility includes:

  • Providing a single point of access and full booking service for patients and HCPs 
  • Equitable and consistent application of the eligibility criteria to all patients and carers
  • Signposting patients who are not eligible for PTS to alternative transport arrangements
  • Effective determination of mobility need or needs
  • Allocation of journeys across the sub-contracted transport providers through an equitable, open and transparent process
  • Effective communication and collaboration with system wide stakeholders
  • Coordination and management of all patient journeys 
  • Timely reporting to commissioners

Commissioners have reviewed the options available; a Managed Service Provider model supports the benefits that have been identified as being critical success factors including:

  • Consistency of approach to both Patients and NHS clinical Providers
  • Equity of access, regardless of geography;
  • Equitable application of the eligibility criteria;
  • A safe service, with a high quality level of patient experience;
  • Value for money; 
  • Effective communication, including utilisation of up-to-date technology;
  • A platform for integration with community and social transport; and
  • Integration across the local health economy.

The CCGs wish to ensure a resilient, flexible service meets the needs of patients and stakeholders at an affordable cost.

The Commissioners have agreed to offer a 4 year contract initial term with the option to extend for a further year (4 +1 = 5 years maximum duration). 

A maximum total financial envelope will be set between £58.5 and £63.5m for the five year maximum duration of the contract. 

The area covered by this procurement is mainly within the geographical boundaries of the following Clinical Commissioning Groups (CCGs): 

  • NHS Brighton and Hove CCG
  • NHS Coastal West Sussex CCG
  • NHS Crawley CCG
  • NHS Horsham and Mid-Sussex CCG
  • NHS High Weald, Lewes and Havens CCG
  • NHS Eastbourne, Hailsham and Seaford CCG
  • NHS Hastings and Rother CCG

NB: This service does not include Surrey as listed in the UKJ2 description, however some out of area work will be within scope where the patients home address or the required transport destination is outside of the CCG boundaries.

Providers were invited to access the procurement documentation online.

The deadline for submission of completed PQQs was Thursday 25th June 2015 at 12:00pm (midday).

This procurement was advertised on the following websites:

and the individual CCG websites: