PACE Setter practices

Cranleigh Medical Practice, 18 High St, Cranleigh, Guildford, Surrey

Cranleigh Medical Practice undertook a multi-pronged and widespread successful patient and taff engagement exercise. The variety of ways in which they advertised to / mobilised patients to participate is innovative (including mystery shoppers) and clearly has worked.

Glebe Surgery, Monastery Lane, Storrington, West Sussex 

Glebe Surgery are embedding the high volume pathways into practice to ensure consistency in approach across the team. They are including upskilling staff and families, using different avenues and innovatively introducing the use of EMIS templates to record assessment and management.

Greensand Health Centre (Stockett Lane Surgery), 3 Stockett Lane, Coxheath, Maidstone, Kent

Greensand Health Centre (previously known as Stockett Lane Surgery) noted that prior to their patient engagement survey we thought we would initially work on children with long term conditions, smoking, services available to support quitting and sexual health. However it appeared the CYP that responded to our survey were a healthy bunch who didn’t smoke, however they were more interested in easy access to the surgery, talking to the GP at convenient times and being informed of relevant health information. They are currently undertaking activities around reviewing appointment system for CYP, availability of booking via website or an app (Access); Communications – using methods which CYP are using to better captivate and interact with them and Education - increase parental knowledge of a specific acute condition.

Henfield Medical Centre, Deer Park, Henfield , West Sussex

Henfield Medical Centre (HMC) decided to focus their energies on adolescents / young people. The HMC engagement strategy around young people is particularly strong including that they have set up a young person's team (the first we have heard of), their staff ENCIRCLE education events and their wider survey and engagement marked by an open meeting called “Be Heard in Henfield”. They have developed a happy birthday card for 15 yos, improved their website and tested out more flexible appointment times.

IC-24, Integrated Care 24 Limited – Woodingdean

Leacroft Medical Practice, Langley Green Surgery, Langley Drive, Crawley

Leacroft Medical Practice have considerable insight into the health seeking behaviours and their team and this prompted their application for the PACE Setter Award. As a team they have an ongoing discussion about how best to help their patients (from many different nationalities) to access care appropriately and to promote self care within these communities is fantastic and worth highlighting.

Limetree Surgery, Lime Tree Ave, Findon Valley Worthing  (CWS CCG)

Maywood  Surgery, 225 Hawthorn Road, Bognor Regis

Moatfield Surgery, St Michaels Road East Grinstead

This practice set up a teenage focus group and now have a dedicated peer reviewed website for youth. They have strengthened their safeguarding practice, tackled the head injury pathways and undertaken non-clinical education.

Pirbright Surgery, The Old Vicarage, The Green, Pirbright , Woking, Surrey

As a result of their engagement they have chosen to focus on increasing awareness of online booking, raising awareness of traffic lights/signs and symptoms to parents and families and also improving links with local primary school – particularly around safeguarding and behaviour concerns. The panel reiterated that any feedback in the form of quotes from both staff and patients are ALWAYS extremely helpful too and can sum up the (positive) impact/improvement of PACE Setting in a sentence!

Pulborough Medical Group, Spiro Close, Pulborough

Pulborough Medical Group’s application was particularly strong in the educational receptionist training exercise (using the RAG status similar to the high volume condition pathways in use). The way this was further corroborated by the thorough patient engagement exercise which underpins this award is to be highly commended. This idea and the lessons learned in designing and implementing it will likely be of considerable interest to many other practices so this is great and innovative too.

St Lawrence Surgery, 79 St Lawrence Avenue, Worthing, West Sussex

St Lawrence’s application was particularly strong in the patient engagement exercise which underpins this award and in the patient group (“children with additional needs”) that they have focussed on. It included both parents/patients via the West Sussex Family Network and staff in a whole team approach which as well as having enhanced the services that they provide in simple but extremely effective ways will improve the patient experiences of families now and in the future. The award panel also noted that their team have tackled seven key activities (two more than the required five) with lessons learned from each - this is great innovative work for CYP.

St Peter's Medical Centre, Oxford Street  Brighton

Stanwell Practice (St Davids Health Centre Surgery, Hadrian Way, Stanwell, Staines, Surrey)

Sunbury Health Centre Group Practice, Green Street, Sunbury on Thames, Middlesex

Willow Green Surgery, Station Rd, East Preston, West Sussex

Willow Green developed a survey questionnaire which is simple and yet searching and an example of good practice. Implementing across an Immunisation clinics sample population is a great practical start and to be recommended. They have created a sick child clinical system template for clinical input and aide memoire. The practice states: “It is available to all SystmOne practices to import if requested. And is particularly useful for GP registrars, nurse practitioners and paramedic practitioners.” They have also reached out to paediatricians and A&E consultants from the local trust which is powerful and will help to forge relationships and reduce “silo-working” / frustrations and improve experience for both local patients and practice staff.

Picture of child with balloons